1 How do I know if the hotel I wish to book has availability?
Once you select the preferred hotel, just click on “Check availability” for instant availability!

2 How do I know if the hotel offers particular services?
Once the preferred hotel is selected look on the left hand side of the page for the special services available.

3 Why are my credit card details required to secure a booking?
Credit card details are required to guarantee the booking unless the hotel structure allows you to make a deposit in advance. In cases of non-arrival or cancellations or modifications effected late in comparison to the anticipated terms, the hotel reserves the right to debit a penalty. BookHotelsFlorance.com will not charge any amount on your credit card. In fact, you will pay for your stay at the reception of the reserved hotel.

4 What if I do not want to send my credit card details online?
BookHotelsFlorance.com take the matter of security very seriously and this is why we have implemented a cryptographic system called Security Socket Layer (SSL). A security system to send your personal details via the internet.

5 Can I book without a credit card?
Unfortunately only a credit card can secure bookings through this website unless the hotel structure you wish to book requires a deposit in advance.

6 Which methods of payment can I use when it comes to paying for the room?
The account will be settled at the reception of the hotel. Although depending on their policy, cash, credit cards and traveller's cheques are widely accepted. Some structures however, do require a deposit in advance and this will be deducted from the cost of the accommodation.

7 Are the rates per person or per room?
All the rates bought on this site are for a room per night including taxes. Different indications excepted.

8 Is the first breakfast included in the rate?
The first breakfast is always included in the rate of the room. Different indications excepted.

9 Are there any additional taxes or are they included in the rate?
All taxes are included in the rate of the room. There are no additional hidden costs.

10 What difference is there between a double room and a twin room?
The double room has a matrimonial bed. The room twin has two single beds.

11 How much time does it take for BookHotelsFlorence.com to confirm my booking?
For all structures that have instant availabilty, after having clicked on “Confirm Reservation ” you will receive an e-mail after a few seconds with a conformation number. For hotel structures which are on request only, you will receive a reply within 12/24 hours.

12 How can I make changes to my booking?
If you wish to make changes in real time click on “Your Bookings” on the home page . You will receive a reply once the changes have been made. If the time limit for changes established has already lapsed the hotel reserves the right to debit a penalty. Once the change has been confirmed you will receive an e-mail confirmation.

13 How can I cancel my booking?
If you wish to cancel a booking in real time click on “Your Bookings”. You will receive a reply once the changes have been made. If the time limit for cancellations established has already lapsed the hotel reserves the right to debit a penalty. Once the cancellation has been confirmed you will receive an e-mail confirmation.

14 What is 'No Show'?
'No Show' is when you fail to arrive at the hotel structure without prior notice of cancellation or modification to your booking. In such cases the hotel structure reserves the right to charge your credit card. This is usually the cost of one nights stay, depending on their policy, or they may keep your deposit if one has been made.

15 Do I have to pay an additional cost to BookHotelsFlorence.com for cancellation or changes?
BookHotelsFlorence.com will not debit any costs for cancellations or changes. The hotel will establish the terms within which the booking can be cancelled without incurring a penalty. The terms of cancellation or modification differ according to each hotel. Such information can be found in the section on the web page of the hotels.